CUSTOMER CARE

HOW DO I CONTACT CAYMIRA?

We would love to hear from you. Please feel free to email us at: hello@caymira.com

WHAT ARE SHIPPING COSTS?

We charge an $8.00 flat rate shipping fee on all domestic orders within the USA.

 

WHEN WILL MY ORDER SHIP?

Most orders will ship within 3-5 business days after purchase. All retail orders are shipped from our studio in sunny Southern California via the USPS standard mail service or UPS. Orders usually arrive within 7-10 business days from the ship date. At this time, we only ship to addresses within the United States.

Please confirm your shipment address is correct upon checkout.

RETURN POLICY-

We really hope that you love your order.  However, we do offer a refund on return of unused products upon request within 5 days of delivery of the order. We do not offer exchange. Please keep in mind that shipping costs on a returned item will be at the expense of the customer.

All return inquiries are to be made within 5 days of receiving your order.  All inquiries after this date will not be accepted and the sale will be considered final. The merchandise must be returned in the same condition in which it was shipped in order to receive a refund. This includes original tags and packaging. We do not offer retail refunds on sale priced items or items purchased using a discount code over 15%. Also, we do not offer a refund on gift certificates.

To return an item please contact us within 5 days of receipt of your order via email at customercare@caymira.com

Please include your order number. 

No return will be accepted without prior authorization from CAYMIRA.

 

HANDCRAFTED-

Please note that CAYMIRA is a handcrafted collection and slight variations occur between items.  This is a natural occurrence in handcrafted goods that make each piece unique.